Warranty Information

Each Viotek product comes with a 3-Year manufacturer warranty against mechanical defects (limitations and terms below). Warranty does not cover water damage.

Warranty Repair Form : returns.viotek.com
Support Email : support@viotek.com
Support Phone : 1-855-229-9472

Warranty Limitations:

This Limited Warranty covers the original purchaser from any defects in material or workmanship under normal use for three years from the date of invoice. This warranty is only offered to the original purchaser of the product, and is not transferable to a subsequent purchaser. Viotek will either repair or replace the product at no charge, using new or refurbished replacement parts at our discretion. Replacements may be different but functionally equivalent models. This Limited Warranty does not cover any problem that is caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship. These conditions may include, but are not limited to, road hazards, accidents, and improper operation or maintenance. Items returned for refund must be returned within 30 days from delivery. Under no circumstances will we issue refunds after 30 days of delivery.

Replacement Extended Warranty:

All replacement products are covered by the standard warranty starting at the date of the original purchased item delivery. If for various reasons the replacement procedure extends beyond the warranty period, we at our discretion will extend the warranty coverage on such replacement up to an additional 30 days. Please be advised that this extended warranty is final and any additional extensions are non-negotiable.

Limits and Exclusions:

TO THE EXTENT PERMITTED BY LAW, WARRANTIES ON ALL PRODUCTS AND REMEDIES SET FORTH IN PRODUCT USER MANUAL ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. AS PERMITTED BY APPLICABLE LAW, VIOTEK SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF VIOTEK CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS WARRANTY AND TO THE REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY VIOTEK IN ITS SOLE DISCRETION. NO RESELLER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY. IF ANY TERM(S) IS HELD ILLEGAL OR UNENFORCEABLE, THE LEGALITY AND ENFORCEABILITY OF THE REMAINING TERMS SHALL NOT BE AFFECTED OR IMPAIRED. EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, VIOTEK IS NOT RESPONSIBLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OR PERFORMANCE OF THE PRODUCT, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, COMPROMISE, OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH THE PRODUCT AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS. VIOTEK DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE, AND IS UNABLE TO RECOVER ANY USER SOFTWARE OR DATA ON THE DEVICE.

Viotek Dead Pixel Policy:

Viotek will replace ANY FULL dead pixel for any monitor that is under our Three-Year Limited Manufacturer’s Warranty. Viotek will replace a monitor that has 4 or more Bright sub-pixels for any monitor that is under our Three-Year Limited Manufacturer’s Warranty. Viotek will replace a monitor that has 6 or more Dark sub-pixels for any monitor that is under our Three-Year Limited Manufacturer’s Warranty. Viotek will replace a monitor that has 5 or more mixed Bright or Dark sub-pixels for any monitor that is under our Three-Year Limited Manufacturer’s Warranty.
For a warranty repair, please go to returns.viotek.com.

International Warranty Information:

This nontransferable Limited Warranty is only applicable to the original individual purchaser of the Viotek Product(s) distributed, purchased and serviced within the Contiguous United States and Canada (all service/repairs for Canadian customer shall be handled by our authorized service centers in Canada).