Return and Refund Policy
If you are not entirely satisfied with your purchase we’re here to help.
30 Day Return Policy
If for any reason you are not 100% satisfied with the Viotek product, we will process your refund.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have placed an order, it has not yet shipped, and you wish to cancel, please forward your order confirmation to firstname.lastname@example.org
to request cancel. Since the cancellation process may take up to 24 hours, please note that any orders that do ship in the meantime will have to be rejected and/or returned to us. Any shipping charges incurred when returning product to Viotek are the responsibility of the customer. Furthermore, if received, the box should remain unopened. Once we receive the returned order, the refund will be processed within 48 hours. Shipping charge is not refundable. Thanks for your understanding and cooperation.
If you have any questions or how to return your item to us, contact us.